Q: Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?
A: New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email [email protected] and we will do our best
to notify you if the item becomes available again. Please include the best email address for reaching you when
the item becomes available.
Q: How Do I Use A Coupon Code?
A: You may find an option on the product “Check Out” page to choose using the coupon which already in your
account. Or you can simply put the coupon code in the textbox and click the “Apply” button.
Q:Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
A: Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an
item or measurement guidelines, please email [email protected] our Customer Service Department.
Q: Any Store Locations?
A: Currently we only offer our products and service via our website. Hopefully we will expand our business soon to
have some offline stores.
Q: Why do I only receive part of the multiple products I ordered?
A: we split an order into several orders due to some reasons. The reasons are as follows:
1.The order has too many products and they all don’t fit into one box;
2.Some products in the order are out of stock;
3.Some products in the order didn’t pass 1st time quality control check, and on 2nd time quality checking;
4.Some items are out of stock temporarily.
Q: Why The Color Of Received Clothing Is A Little Different From What I Saw Online?
A: Please kindly understand that the camera’s perspective and the extent of lighting may cause a little color
difference. Of course, we will try our best to avoid the matter happens.
Q: Can I Return My item?
A: You may don’t want the items any more for some reason when you get your items. We understand and
accept the returns. Email to us info [email protected]
Q: Can I cancel an order after payment?
A: You can cancel the order by emailing us. We will provide a full refund
Q:How Do I Pay For My Order ?
A:We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment
method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details
will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to
maintain security and prevent fraud.
Q: How much for shipping fee?
A: Shipping fee is decided by destination and products you ordered. Please add items into your shopping cart,
proceed to pay, you will see the amount of shipping fee before payment.
Q: How to view my order logistics status?
A: 1.You can click here to check your Order Status at any time,
#Email: the email address you filled in when you created the order
#Shipment Number:after shipment, you will receive a shipping confirm email where you can catch your order
2.*Please register as a member of our site, the personal center will have relevant information about the order.
3. By our customer service team
If the above inquiry methods cannot solve your questions, you can get help through the following contact information.
We welcome your consultation at any time.
Contact information: [email protected]
Q:When will my order be processed
A: Orders are processed pending item availability and payment approval. During high volume periods, product
availability may be subject to change while your order is being processed.
Most orders placed Monday through Friday will be processed and shipped within 3-5business days.
Orders placed on Friday or over the weekend will start processing on Monday and ship within 3-5 business days.
Certain products may have longer processing times. These will be noted on the product and cart pages.
Q: How long it takes to receive my order?
A: Total Time = Processing Time + Transit Time.
Processing Time：3-5 Business Days
Express Shipping: 7-20 Business Days
Standard Shippinp：6-15 Business Days
Q: How can enjoy free shipping policy?
A: Enjoy free shipping on orders over $69.
Q: Which country do you ship to?
A：DarkAcademias support international shipping. And we can ship to most countries & regions in the world.
Need More Help:
If you have any questions, please contact us. Email to: [email protected]